This policy explains how Keyholders International Property Group Ltd (“Keyholders”, “we”) handles personal data when you use keyholdersinternational.com and keyholdersfethiye.com or contact us.
Who we are
Keyholders International Property Group Ltd, registered in Scotland under company number SC515513, registered office 8 Albany St, Edinburgh EH1 3QB, United Kingdom. Office in Türkiye: Akarca Mah., Yerguzlar Cad. No:26/A, 48300 Fethiye / Muğla, Türkiye. For any privacy question, write to [email protected].
What we collect
- Enquiries: your name, e-mail address, phone number, message, the listing you ask about, a preferred viewing date and, if you want to sell, the details of your property.
- Calls, WhatsApp and e-mail: what you tell us when you contact us directly.
- Technical data: IP address, browser, device and the pages requested, recorded by our servers and our security and content-delivery provider.
- Analytics: how the website is used (Google Analytics), only if you accept analytics cookies.
- Preferences on your device: language, currency, favourite and compared listings and your cookie choice are stored in your browser, not on our servers.
Why we use it and on what basis
- To answer your enquiry, arrange viewings and help you buy or sell a property: steps you ask us to take before a contract, and our legitimate interest in running our business.
- To keep the websites secure and working: our legitimate interest.
- To understand how the websites are used and improve them: your consent, which you can withdraw at any time through “Cookie settings” in the footer.
- To meet legal obligations (for example accounting, anti-money-laundering checks and requests from authorities).
Who receives it
We do not sell personal data. We share it only as needed with:
- service providers who work for us: website hosting, Cloudflare (security and content delivery), our e-mail provider and Google (Analytics, if you consent);
- the seller, developer, lawyer, translator or other professional involved in a property you are interested in, when needed for your enquiry and with your knowledge;
- authorities, courts or advisers when the law requires it.
If you choose to contact us on WhatsApp, WhatsApp (Meta) processes that conversation under its own terms. Maps on listing pages are loaded from Google Maps and the map view from OpenStreetMap; these services receive your IP address when the map is shown.
International transfers
We work from the United Kingdom and Türkiye, and some providers process data in other countries. Where data leaves the UK, the EEA or Türkiye, we rely on adequacy decisions or standard contractual safeguards, or on the transfer being necessary to handle your enquiry.
How long we keep it
Enquiries and correspondence are kept for as long as needed to deal with them and generally deleted within three years of our last contact, unless a transaction or the law requires us to keep them longer. Analytics data is kept for the retention period set in our Google Analytics account.
Your rights
You can ask for access to your data, its correction or deletion, restriction of or objection to its use, and a copy in a portable format, and you can withdraw consent at any time. Write to [email protected]. You may also complain to the UK Information Commissioner’s Office (ico.org.uk), to the data protection authority of your country, or, in Türkiye, to the Personal Data Protection Authority (KVKK). Our separate KVKK notice gives the details required under Turkish law.
Children
Our services are intended for adults. We do not knowingly collect data from children.
Changes
We may update this policy; the date of the last change is shown below.